Cultural Diversity impacts the workplace in a variety of positive and negative ways. Examining how communication is affected by this diversity. It is the job of the management of the organisation to fit together different pieces of mosaic in a harmonious, coordinated way and utilising the abilities and talents of each employee to its maximum. If skilfully managed, diversity can bring a competitive advantage to an organisation.
Communication There are many effective communication strategies in everyday life.
For instance effective communication helps us better understand a person or situation and enables us to resolve differences, building trust, respect, and problem solving.
As simple as communication seems, much of what we try communication with to others, and what others try to communicate to us, gets misunderstood which can cause conflict and frustration in personal and professional relationships. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating.
You can make the speaker feel heard and understood, which can help build a stronger, deeper connection between two people.
When creating a safe environment people are able to express ideas, opinions, feelings, and or problem solve in creative ways.
Saving time by helping clarify information avoids conflict and misunderstanding.
And also relieving negative feelings can allow for real understanding or problem solving to begin. Some of these keys of effective communication can be used in examples of everyday life. Under my observation in my work establishment there is much customer service that is used with my coworkers.
There was one customer who came in wondering around the store looking aimlessly at various items in a confused matter. My 6 co-worker noticing his gestures gave her the idea that maybe he is looking for something that we may or may not have.
I was hoping I can find them here! By listening to the customers wants and communicating with him in end result of a satisfied customer.
Ineffective communication is an imbalance of effective skills needed to communicate with another person. People not listening due to distractions, language, or lack of respect can hold back conversation between two people.
For example, a woman came into my work establishment wearing a Bluetooth device which impairs her listening skills and any kind of acknowledgment towards my co- worker. In the end result with the lack of respect towards my coworker she gives little communication towards the woman.
It ended with frustration with my coworker and portrayed bad customer service on her part. I too have ineffective communication capabilities from day dreaming or being side tracked.
Those two are probably my weakest points. Where I work at, probably one of the busiest gas stations in Kenosha there are a lot of situations that may occur. And due to bad communication from management towards me it has me as portrayed as an irresponsible employee.COMP ch STUDY.
The major complaint of both managers and employees regarding the appraisal process is that: A. appraisals were not helpful in guiding improvement. D. improves communication between supervisors and staff. is useful for . Managing a workforce that does not share a common language can present a major challenge to both employees and management (Cragon and Wright, ).
Factors effecting communication: Cultural diversity can have a powerful effect on communication within the organisation. Often overlooked is the reverse communication relationship between the employee and supervisor. A supervisor who has an employee with poor or ineffective communication ability may feel that the employee has no respect for him.
A common denominator among managers that fail in business and life is as a result of failing to overcome barriers to communication, these are often as a result of a lack of proper communication skills, prejudice, lack of information, a loss of touch, cultural and language differences.
Ineffective Management. Ineffective Management by Jacqui K. McLeish How many times in the work place does the “water cooler” conversation centers around how much the employees resent their boss?
The gripes and complaints vary among offices but the one common complaint is about adequate management skills or lack thereof. Gender Communication 1 Running head: COMMUNICATION BETWEEN MEN AND WOMEN Gender Communication in the Workplace Gender Communication 2 Abstract This research paper focuses on the gender differences at work and their communication styles.
It discusses the manner in which men and women take in communicating to others.